My Passport Troubleshooting Pc Windows 10 On My

Both drives had been working fine, the WD with Time Machine and the LaCie for data storage.

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Ask an Expert Computer Repair Questions Mac Problems This answer was rated: My WD My Passport for Mac has stopped showing in my Disk My WD My Passport.

My WD My Passport for Mac has stopped showing in my Disk Utilities and in Finder.

Its lights are flashing and I can hear a soft whirring noise Technicians Assistant: Just to clarify, whats the model of your Mac, and what operating system are you running Mac OS Sierra 10.12.5 MacBook Pro early 2011 Technicians Assistant: When did you purchase your MacBook What troubleshooting have you tried Usb sticks work in the USB ports so its not that, WD would not show up in my daughters Mac either Technicians Assistant: Anything else you want the Mac expert to know before I connect you 2011, but its recently had a complete overall with new hard drive put in Plugged, unplugged, turned Mac Book off and on several times Show More Show Less Ask Your Own Mac Question Share this conversation Answered in 5 minutes by: 6222017 Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago Richard, Apple Software Engineer Category: Mac Satisfied Customers: 66,804 Experience: IT Engineer for over 15 years Verified Hi there and welcome Can you connect it to a different USB port on the Mac, is it then recognized Please let me know Thank you Ask Your Own Mac Question Customer reply replied 3 years ago No, I have 2 USB ports, doesnt show up in either Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago Thank you Can you do the following please Shut down your Mac.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Release the keys.

Then once the Mac starts, tell me if it then sees the drive please.

Ask Your Own Mac Question Customer reply replied 3 years ago No, cant see it, but weird thing is when i go to the Time Machine icon at the top, I can enter Time Machine Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago Ok, but it may be caching some data, try to restore a file from over a month ago on the Time Machine, does it lock up or it allows you to restore Ask Your Own Mac Question Customer reply replied 3 years ago Hmm I can restore something from 15 June, but it wont let me scroll back any further than that Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago Ok, this is a clear sign the Hard Disk is crashing and it is crashing on disk sectors further back then June 15.

It is not the computer causing this but a crash of the had drive which is why you also cannot see it.

We have ruled out the Mac as the cause of this, and you will need to have the disk replaced sorry.

If you wish to try to get the data off it, you can send it into companised that diasemble it and will manually scan it.

It wont get the disk working again but will usually get most data from it as they use a manual scanner over the disk plates.

If you wish to pursue this option, let me know your location (town) and I can check what is available there) Ask Your Own Mac Question Customer reply replied 3 years ago Okay thanks Richard - I thought this might be a bad sign, its only 18 months old, should I have expected better than this, and is there something better than WD My Passport I should be using Does this kind of thing happen spontaneously or does it have to suffer serious dropping by one of my kids Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago yes you should, but as with any device it can fail if there were faulty parts used or it was exposed to extreme hot or cold or any shocks.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you Ask Your Own Mac Question Mac Support Specialist: Richard, Apple Software Engineer replied 3 years ago Please remember to rate my service before you leave today, and remember it is my service you are rating and not this website or your device.

If for ANY reason you feel my service has not been anything but excellent, please let me know before rating:) Richard, Apple Software Engineer Category: Mac Satisfied Customers: 66,804 Experience: IT Engineer for over 15 years Verified Richard and 87 other Mac Specialists are ready to help you Ask your own question now Was this answer helpful Yes No Finish How JustAnswer works Describe your issue The assistant will guide you Chat 1:1 with a mac support specialist Licensed Experts are available 247 100 satisfaction guarantee Get all the answers you need Ask Richard Your Own Question Richard, Apple Software Engineer Category: Mac Satisfied Customers: 66,804 66,804 Satisfied Customers Experience: IT Engineer for over 15 years Richard is online now Get an Answer Continue Share this conversation See more Related Mac Questions I just received a My Passport yesterday and cannot get it i just received a My Passport yesterday and cannot get it to work on my Mac read more Ashik Masters Degree 11,437 satisfied customers Cannot seem to connectthe new 4 TB Drive.

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My Passport Troubleshooting Pc Windows 10 On My

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I have been daisy-chaining a LaCie and a WD drive.

My Passport For Mac Troubleshooting Pc